Privacy Policy

Last updated: 15 October 2026

OMETRA Medical Center (“OMETRA”, “we”, “us”) respects your privacy. This Privacy Policy explains how we handle personal data collected through this website, our online booking system, our contact form and our communication channels, in line with the Personal Data Protection Law of the Kingdom of Saudi Arabia (PDPL) and its implementing regulations.

1. Personal data we collect

• Booking details: your name, mobile number, email address, the service you select, the appointment date and time, and any notes you add.
• Contact form details: your name, mobile number, email address, the service you are interested in and your message.
• Communications: information you share when you call us, email us or message us on WhatsApp.
• Technical data: basic information such as your IP address, browser type, language preference and pages visited, collected automatically for security and to keep the website working.

Please do not send detailed medical information through the website contact form. Clinical information is collected and recorded by our medical team during your visit.

2. How we use your data

• To schedule, confirm, reschedule or cancel appointments and send related reminders.
• To respond to your enquiries and provide information about our services.
• To provide healthcare services and maintain medical records as required by Saudi health regulations.
• To keep our website secure, prevent misuse and improve how it works.
• To comply with legal and regulatory obligations.

3. Legal basis

We process your personal data with your consent, to take steps you request before or during your care (such as booking an appointment), to protect your vital interests, and where required by applicable law. Health data is treated as sensitive data and is handled with additional safeguards.

4. Sharing your data

We do not sell your personal data. We share it only where necessary with:

• Our medical and administrative staff who need it to provide your care.
• Trusted service providers that host and operate this website and our booking system, under confidentiality obligations.
• Communication platforms you choose to use with us, such as WhatsApp, phone or email.
• Government and regulatory authorities, insurers or other parties where required by law or with your consent.

5. Data retention

We keep booking and enquiry data only as long as needed for the purposes above. Medical records are retained for the periods required by Saudi health regulations. When data is no longer needed, it is securely deleted or anonymised.

6. How we protect your data

We use reasonable administrative, technical and physical measures to protect your data, including access controls, encrypted connections (HTTPS) and limiting access to authorised staff only.

7. Your rights

Subject to the PDPL, you have the right to:

• Be informed about how your personal data is collected and used.
• Access and request a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of data that is no longer needed, subject to legal retention requirements.
• Withdraw your consent at any time, without affecting processing that took place before withdrawal.

To exercise these rights, contact us using the details below. You may also lodge a complaint with the Saudi Data & AI Authority (SDAIA).

8. Cookies

Our website uses a small number of cookies and similar technologies. See our Cookie Policy for details.

9. Children

Appointments for children under 18 should be booked by a parent or legal guardian, who provides the child’s information on their behalf.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.

11. Contact us

OMETRA Medical Center
Al-Quds Street, Al-Jazirah District, Qatif, Kingdom of Saudi Arabia
Phone: 920 019 480 · WhatsApp: 053 528 8199
Email: ometracompny@gmail.com